WILD & WOLF WHOLESALE WEBSITE – CUSTOMER USER GUIDE
 

GENERAL INFO
The URL for the Wild & Wolf wholesale website is: www.wildandwolf-tradeshop.co.uk

Sana (the platform on which our wholesale website is built) is a web-based service. It is important that you have internet connection to access the website. We recommend using Google Chrome as your browser for the best experience.  
 

HOW DO I LOG INTO MY W&W ACCOUNT?
Accessing your W&W account is really straight forward. When you land on the wholesale website, click the Login button in the top right hand corner of the page. This will take you to the customer login page. Enter your details as prompted, and hit Login. You’re all set – time to start browsing!



I FORGOT MY PASSWORD!
Don’t worry, we’ll have you back up and running in no time!
If you forget your Wild & Wolf login details, click Forgot Password on the Account Login page and you will be prompted to enter your email address. Enter your email address and hit Submit. We’ll then send you an email explaining how to reset your password. If you don’t see the email within 5 minutes of clicking submit, try refreshing your browser and also check your spam/junk folder. If you still don’t receive the reset password, give us a call and we’ll help sort it.
If after entering your email address on the Forgot Password page, you get a red message that says “Invalid Email Address” this means the email you’ve entered isn’t registered with Wild & Wolf’s website.

 
MANAGING YOUR ACCOUNT
Hover on the little red figure in the top right corner of the site, and click My Account:

From this page you’ll be able to:
  • View your orders, edit, amend and download order copies and quickly generate new orders from your previous order.
  • View your shipments to download your packing list, see the date your order was sent and generate a new reorder.
  • View your invoices, download copies and generate new reorders.
  • View your credit notes and you can even reorder from these lines too!
Please note that some of the functionality on this page will change over time as we grow and develop our website. Additionally, if you see any order or information missing from your account page please do give us a call or send us an email, and we’ll be happy to check on our end too.


RECENT ORDERS 
By clicking View Details next to an order, you’ll be taken to a page showing more in-depth information about that specific order:


PRODUCT SEARCH
Searching for products on the website is easy and flexible. You can type product codes or product descriptions into the search bar, you can shop by brand, recipient, category, best sellers or new in.
If you start to type a description, product name, category or any searchable info in the main search bar, you will see a drop down menu appear showing your search results (all products that relate to your search terms). It also will display a photo and product code. Click on the desired product to view more details and to order.


If you’d like to view a range of products that fit your search term, rather than selecting an individual sku, simply type your search term in the search bar and click the button with the magnifying glass. This will bring up a page of relevant products that fit your search term.

 

ADDING PRODUCTS TO YOUR SHOPPING BASKET
Like most shopping websites, as you add products to your order, they’ll be added to your basket. To view or edit products in your basket, click the Shopping Cart icon in the top right hand corner of the page.



ORDERING: QUANTITIES & UNITS OF MEASURE
As standard, products can be ordered in Inner Carton Packs (INNER) or if you wish to order in single multiples select (EACH). The number of items included in an INNER can be located in the Product Specification section of the Product Page (just under the product image).
 

STOCK AVAILABILITY 
Stock availability will be displayed next to each product (In Stock / Low Stock / Out of Stock). The stock availability is reflective of stock at the time you’re placing your order. It is possible that something could go out of stock if you don’t complete your transaction soon enough.
 

PRICES
The prices displayed for you on your trade login are your agreed Wild & Wolf prices. Product RRPs can be located in the Product Specification section of the Product Page (just under the product image).
 

PRODUCT SPECIFICATIONS
The bottom of each Product Page has basic product information:
 


REVIEWING YOUR SHOPPING BASKET
When you’ve selected all the products you wish to purchase, click the Shopping Cart icon in the top right hand corner of the page, and then click the CHECKOUT button. If you’d like to view your basket contents before checkout, or make edits to your basket, click the VIEW BASKET link.


VIEW SHOPPING BASKET
Here is a view of the information available on the Shopping Basket page:


From this page, you can view or delete items, and amend order quantities as needed. To change quantities, simply click on the quantity and the field will become ready for your changes:


After making any changes to order quantities in your basket, be sure to click Recalculate Basket. Once the total value has been successfully recalculated you will see a little green tick at the top of the order:


SAVING AN ORDER AS A TEMPLATE 
On the Shopping Basket page, you will see there is an option on the right hand panel to Save as Template. If you regularly place orders for a specific selection of products, you may find it helpful to set this order up as a template, so you can quickly place re-orders in future. When you click Save as Template, you will be prompted to give the template a name of your choice.


If you want to access your saved templates you can click Load Templates and you will see a list of all templates created against the account.


You can view the templates by clicking on the hyperlinked names. To add 1 or more template to your basket tick the checkbox to the left of the template name and click Add to Basket.

 
PROMOTIONAL CODES
If you have a promotional discount code that you wish to apply to an order, this can be done on the Shopping Basket page, before you proceed to the Checkout page. Under ‘Basket Details’ you will see a blue text hyperlink + Enter Discount Code. Click the link, type in the promo code and hit Submit. Your order total will be updated to reflect the discount code offer.



COMPLETING AN ORDER - CHECKOUT
Once you’re satisfied with what is in your Shopping Basket click on Proceed to Checkout 
 
 
When you reach the Secure Checkout screen you will be required to first choose your account’s delivery options. If you would like to add a new delivery address select the option and you’ll be taken to this page:



In the Additional Information section shown above, you’ll see Reference Number field. This is where you should input your order’s PO reference, or whatever information you would like to show through from Order to Invoice.

The Comments field is a space to provide any additional information about your order to the Wild & Wolf team. For critical issues, please call us or email sales@wildandwolf.com.
 

SELECTING A DELIVERY DATE FOR YOUR ORDER

When selecting a delivery date for your order, please note this is the first day at which you’d accept delivery of these items. Please see our terms and conditions for more information on our shipping policies.
When you’re ready to confirm your order click Submit Order.


Once your order is submitted, it will immediately be visible in Wild & Wolf’s order processing system. Additionally, a copy of the order will be emailed to you:
Example Order Confirmation email:



HAVING TROUBLE?
We hope you find our new wholesale website easier than ever to browse, order and manage your account from. If you experience any problems using the site, please feel free to give us a call or email us with any questions.

Tel: +44 (0)1225 789909
Email: sales@wildandwolf.com

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